Refund and Cancellation

Last updated on March 21st, 2022

FAMS reserves the right to refuse/cancel any order. FAMS at its sole discretion may cancel any order(s):

If it suspects a fraudulent transaction, or
If it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use or
For any reason outside the control of FAMS including causes for delivery related to technological and logistical difficulties.

Refund/cancellation policies applicable in the following conditions:

In case, the buyer cancels the order online before the subscription has been activated for use, the entire order amount will be refunded within a period of 15 working days.
Once the order / subscription is activated, there will be no refund allowed for any reason whatsoever.
In case there is an option for online download of data then cancellation will not be possible and there will be no refund allowed for any reason whatsoever.
In case of failed transactions or double realization of account for the same order, the total deducted amount will be refunded within a period of 15 working days.
In case of cancelled order/failed transactions, the bank/card transaction charges of the buyer, if any, is likely to be forfeited.
FAMS's subscriptions plans do not offer any money-back guarantee, and no refunds or partial refunds are available unless otherwise required by applicable law. If you’re enrolled in a subscription via the free trial, you can cancel the free trial at any time, without being charged. Depending on where you're located, you may be entitled to a refund. We determine your location based on the country associated with your account

You may address any complaints or discrepancies in relation to the above to:

Grievance cum Nodal Officer:

Mr. Shreyas Nambiar

FAMS Design Solution Pvt. Ltd.

B-504, Arogya Sadan, Juvekar Marg,

Bhandup (East), Mumbai – 400042,

Maharashtra, India

Call us : +91 - 9898904700

I HEREBY CONFIRM THAT I HAVE READ THESE TERMS OF USE AND ACCEPT THEM.